Can I personalize messages with name, order ID, etc.?

Jai

In the whatsapp business platform can we personalize messages with name, order ID, etc.?

snapshot

Hello Jai,

Yes, you definitely can!

WhatsApp templates allow you to add placeholders - we usually call them variables

Jai

Okay, what how it will be work?

snapshot

It's simple, while creating the template you can add the variables

Jai

Could you help me in this

snapshot

Yes, Sure

When you create the template, you’ll see something like {{1}}, {{2}}, {{3}} in the message body.

Example:
"Hi {{1}}, your order {{2}} has been shipped!"

When you send the message, your system or platform will replace those placeholders with the real details — so the message looks personal for each customer.

Jai

Got it, Is there any limit on how many I can use?

snapshot

Yes, you can add up to 10 placeholders in one template.

That’s usually more than enough for most use cases - like name, order number, amount, date, etc.

snapshot

Usually, 2 to 4 placeholders are more than enough for most messages — like:

Customer name
Order number
Amount or date
Tracking link (if needed)

It’s best to keep the message short and clear — too many placeholders can make it look confusing.
If you keep it simple and personal, customers will respond better too!

Jai

Yes, that's great

Jai

If possible, can you give example of how it will look?

newdata

Hey Yes,

Hi {{1}}, your order {{2}} has been shipped. You can track it here: {{3}}. Thank you for shopping with us!

When sending, it will look like this to the customer:
Hi Rahul, your order #12345 has been shipped. You can track it here: www.trackinglink.com. Thank you for shopping with us!

You can adjust it based on what kind of message you want to send — order updates, payment reminders, appointment confirmations, anything

Jai

It will automatically give the data?

newdata

It depends on what system you are using.

If you are using a CRM or WhatsApp platform (like a bulk sender or chatbot), the system will automatically fill in the details - like name, order ID, link — when sending.

Jai

Okay, got it