I want to collect feedback from my customers on WhatsApp — is that possible?

Hi Team,

Suraj this side & my query is I want to collect feedback from my customers on WhatsApp — is that possible?

Best Regards,
Suraj

Hi Suraj,

Yes, absolutely
Collecting feedback through WhatsApp is actually a very common and effective use case.

But just to guide you properly, can I ask a couple of quick things?

Yes, Sure

What kind of feedback are you planning to collect?
Like a simple rating (good/bad), detailed reviews, or just yes/no?

Do you want customers to reply directly on WhatsApp, or do you plan to send them to a form (like Google Form or Typeform)?

I just want to collect quick feedback, like a simple good/average/bad kind of rating.

If possible, I’d prefer they reply directly on WhatsApp. I don’t really want to send them to a form.