Can we send a satisfaction rating to customers after a support chat ends?

Hi,

I have a query: is there a way to send a satisfaction rating to customers after a support chat ends?

Yes, definitely — that’s a really good idea and it’s possible on WhatsApp too

You can send a short feedback message after the conversation wraps up

Nothing too complex. I just want to ask something like "How was your experience?" with 2–3 quick options to choose from.

Perfect — that’s totally doable!

You can send a short message with quick reply buttons like:
👍 Satisfied
😐 Neutral
👎 Not Satisfied

What's the next step after this?

Are you planning to send this message right after the support chat ends, or maybe a few minutes later as a follow-up?

Yeah, ideally right after the chat ends. Like an automated message once the issue is resolved.

That works really well. You can set it to go out automatically — either immediately or with a short delay, like 2–5 minutes after the last reply.

It just needs to be a WhatsApp message template with quick reply buttons. Once it's approved by WhatsApp, you can use it anytime.