snapshot Yes, That setup actually works really well for customer support. The bot can handle basic stuff, and when needed, your team can step in.
Jai Okay nice. So I want the bot to handle FAQs - like timings, service info, etc. - but if someone wants to talk to us, I want it to hand over automatically. Can that happen?
snapshot Yes — most platforms allow that. You can set it up so that the bot gives a simple option like: Need more help? Talk to our support team.
snapshot You can set an “agent unavailable” message like: “Our team is currently offline, but we’ll get back to you as soon as we’re available.”
snapshot Or even allow the customer to leave their query — and someone from your team can reply later when they’re back online. No worries.
