Can my whole team reply to customers from the same number?

Hi Everyone,

I have a query, I have one WhatsApp number. Can my whole team reply to customers from the same number?

Is it possible?

Hello Vijay,

Yes, it’s possible 😊. But not with the normal WhatsApp app, you’ll need the WhatsApp Business API.

How it will works?, Could you please explain

Their is a agent option in which multiple agents you can create, & they will reply on customer query from the same number.

How will it look daily?

All customer chats come into one inbox. Your team can see them & can reply.

Will customers know many people are replying?

No, customers see only one official number or your business name.

Can I keep my current WhatsApp number?

Yes, you can

Okay, that will be really very helpful