Ritvik I saw something about a 24-hour session in WhatsApp API. I’m not really sure what it means can someone explain it in an easy way?
newdata 24-hour session means that once a customer replies to your message, you have a 24-hour window to chat with them freely without needing a pre-approved template.
newdata During that time, you can send normal messages, images, even voice notes just like a regular chat.
newdata After 24 hours, if the customer doesn’t reply again, the session ends. To message them after that, you’ll need to use an approved message template like a reminder, update, or offer.
Ritvik How is it possible? How can i recognized that 24sessions are completed, its really difficult to remember all this
newdata Yeah, totally get you it’s not something you have to track manually. If you’re using a WhatsApp API platform, it usually shows you whether a session is still active or expired. Some even highlight it with a timer or label like ‘Session active’ or ‘Template required’.
Ritvik I’ve understood the 24-hour session thing, but I’m still a bit confused What if I try to send a regular message to a customer after the 24-hour window is over? Will it go through or fail?
snapshot If the 24-hour session is over and you try to send a normal message, it won’t be delivered. WhatsApp will block it automatically you’ll get an error saying a template is required.
snapshot Exactly. After 24 hours of no reply from the customer, the only way to message them again is by using a pre-approved template. Once they reply to that template, the new 24-hour session starts, and then you can chat normally again
snapshot When a customer replies, a fresh 24-hour session starts from that moment. Then you can chat with them freely again without using a template.
