I saw something about a 24-hour session in WhatsApp API. I’m not really sure what it means can someone explain it in an easy way?

24-hour session means that once a customer replies to your message, you have a 24-hour window to chat with them freely without needing a pre-approved template.

During that time, you can send normal messages, images, even voice notes just like a regular chat.

And what happens after the 24 hours are over?

After 24 hours, if the customer doesn’t reply again, the session ends.

What does it mean? Can you please elaborate more

After 24 hours, if the customer doesn’t reply again, the session ends. To message them after that, you’ll need to use an approved message template like a reminder, update, or offer.

How is it possible? How can i recognized that 24sessions are completed, its really difficult to remember all this

Yeah, totally get you it’s not something you have to track manually. If you’re using a WhatsApp API platform, it usually shows you whether a session is still active or expired. Some even highlight it with a timer or label like ‘Session active’ or ‘Template required’.

Ohh okay, so the system takes care of that part?

What is this 24-hour session in WhatsApp API.

« Previous Page

Expert WhatsApp Business API Community